Simpler, better, faster. We deliver stunning customer service. These are the buy-lines of the top two finance banks in this country. Who are they trying to kid ? There is nothing simple about applying for finance. There are several dead trees in the sum of paperwork to be filled in, and theres a terrible price to pay if you are debt free, not to mention the obvious, that you have no chance if you do not bank with them. Put that together with the blood, dna and fingerprint samples and you begin to get the idea. Oh, and don't forget that you will get points deducted from your score if you forget to put your postal code on the app. The ‘ system ‘ decides from there, and there is no getting around it, no individual that you can talk to, no meeting place for discussion, that's it. Stunning. I presume by stunning they mean that feeling you get when you have just had a head on collision, or taken a left hook, or that feeling you get when you see baby seals being battered. Lets face it, we don't like banks at the best of times, so you would think that they would make an effort to make borrowing money,[ from which they derive their income don't forget,] as easy and stress free as possible, instead of the feeling that they are doing you a big favour just by considering your application.

Of course, this could be interpreted by the banks as a great opportunity to set things right, improve their relations with the people that keep them in their jobs, be simpler, better, faster. Yeah right.